In the era of technological advancements, the introduction of smart speaker ‘Echo Alexa’ has revolutionalized the need for personal assistance. Echo is a smart Bluetooth enabled speaker that works through a mobile application called ‘Alexa’. The users give commands to the Alexa and it simply fulfills those, but it only works on a high-speed Wi-Fi connection. With many of its extraordinary benefits, there are some glitches involved with the device too. And the main problem almost all users face is related to the mic. If you are among them and need a solution, then get in touch with Echo customer service, where the skilled technicians will help you.
Microphone issues with the Echo are so common that it cannot be sorted out until the troubleshooting steps are not applied properly. Apart from the general issue of Alexa not working or echo is not connecting with Wi-Fi, the mic trouble is faced by a lot of users when Alexa becomes hard of hearing. Perform the given steps in order to fix the issue at your end.
Steps to Fix Amazon Echo Mic Problems
Reboot or reset your Echo
Unplug it from the wall and try to reset it using a paper clip. As doing so will take it back to the factory settings. After reset, set it up again through Alexa app on your smartphone or tablet.
Disable the mic temporarily
Try clearing the lines of communication by turning off the microphone for a minute. Disable the mic by pushing the mic on/off button on the top of the device. When you see the red light, this is the indication of your mic being off. Your device will not respond until you activate it back.
Move your Echo
Try moving your echo device to another spot in your home. Ensure that it is not near to any other electronic device that might interrupt in its functioning. Keep it at some silent place so that it could accept the commands.
You can also try some other fixtures like updating your echo or training it to hear you better. If none of these seem helpful then reach out to Amazon echo support number that stays available 24 hours of the day.