Canon is a Japanese multinational corporation that specializes in the manufacture of imaging and optical products, including cameras, printers, photocopiers etc. Canon is considered to be one of the best brands in the market that manufactures and sales trustworthy printers and its peripheral devices. It made it easy for its users to do all sorts of printing tasks because the devices are equipped with the latest and innovative designs and features.
These features, however pleasant they are, comes with its own share of cons. One of the most frequent and annoying problems is when the printer does not get connected online due to technical problems. But since this problem is quite common, there are ways to fix this. If you want to know these canon printer troubleshooting steps then refer the points below:
Step 1: Reboot your Canon printer by shutting it down and turning it back on.
Step 2: Check if the green light at the back of your printer is illuminated.
Step 3: Log in to your system as an administrator. Go to the start button and click on the device and printers option
Step 4: Right-click on the canon printer icon and choose ‘see what’s printing’.
Step 5: You will be redirected to the print spooler page. Here, choose the printer option and click the ‘use printer online’ option. This will get the printer connected online. If not, proceed to the next step.
Step 6: Close the printer spooler page and go to the device and printers page.
Step 7: Launch the web browser and download the latest driver for the required printer.
Step 8: Follow on-screen instructions to install the driver.
These steps will update your printer driver and your printer will get connected online. However, if your printer is still not coming online and if you are stuck in some steps which you don’t understand then you may contact the Canon printer support service. They will take the time to listen to you and will escort you in fixing your problem as well as explaining it to you in layman’s terms.