How to Fix HP Printer Cartridge Errors?

Fix HP Printer Cartridge Error
Aug 25, 2022      admin      HP Printer

Have you ever encountered Hewlett Packard’s “Cartridge Problemerror message? HP Printer Cartridge Problems are a common occurrence while using HP Printers. When you receive such ink cartridge errors, you might get perplexed for some time.
Fret not! We are going to guide you through the entire troubleshooting process of the HP Printer Ink Cartridge Error. HP printers make the lives of users convenient and thus enjoyable. However, when the user receives the printer cartridge error, its disappointment knows no bounds.

This write-up will surely guide you through the troubleshooting process to override an HP Printer Cartridge Error. We’ll first start with the factors that cause the HP Printer Ink Cartridge Error. We will also talk about the various troubleshooting methods that can help resolve this particular error.

What Does the HP Printer “Ink Cartridge Failure” Mean?

This particular message of Ink Cartridge Failure appears when you try to print in the HP Printer. Your Printer can display this message because of one of the following reasons. It could be because there might be no ink in the cartridge. Most likely, the printer is not able to recognize the printer. To make matters worse, you would not be able to print any documents if the above-said error is not resolved.

Why Does the HP Printer Cartridge Error Occur?

Presence of protective strips on the ink cartridge
The first and foremost thing that you should be doing is removing the protective strips from the cartridge before you install a new one in your printer. The printer might not be able to recognize the new ink if you do not eliminate the cartridges.

Update of HP Printer driver resulting in Ink Cartridge Issue
You also can get the HP Printer Cartridge Error warning when your HP Printer driver is set to automatic update or in the case you intentionally changed it. A printer software update can apparently fix the issue. But it can also cause the ink cartridge to malfunction.

Corroded or damaged metal contacts
If there are dirty and broken metal connections inside your printer, then your chances of experiencing the HP Printer Cartridge Error increase. While merging the ink cartridge’s metal portion and the HP Printer, you need to ensure that there is no dirt or damage, or else the contact between the cartridge and the printer will fail. In other words, your printer would not be able to read the data from the chip.

Refilled and damaged chips cause the cartridge error
More often than not, it has been observed that after refilling the old ink cartridge, you get to see the HP Printer ink cartridge errors due to the damage or leakage from the cartridges. The printer, will, very likely, mark an empty status after it attempts to read the chips.

Installation of a cartridge that is incompatible
Whenever users, by mistake, install an incompatible ink cartridge, they might get an incompatible ink cartridge error message. Therefore, they must read the user manual that comes with the printer so as to determine which ink cartridge is right for their printer model. Wrongful black and color cartridge installation would also mean a color cartridge issue with the printers.

Top Three Solutions for HP Printer’s Incompatible Ink Cartridge Error

Cleaning Metal Contacts
In order to resolve the incompatible ink cartridge issue, you just need to follow these simple instructions:

  • Firstly, you need to turn off the printer, then unplug the cable from the outlet.
  • Secondly, you need to quickly and conveniently remove the ink cartridge. This can be done by opening the Printer’s access door.
  • In the meantime, you should be able to set the ink cartridge out appropriately.
  • Next, you need to check the ink cartridge for metal connections.
  • Thereafter, you need to clean the metal contact of the cartridge with a dry cloth before you put it back in its original position.
  • Subsequently, you need to ensure that the ink cartridge is positioned correctly.
  • Consequently, switch on your HP Printer.
  • Try printing a piece of paper to check whether the incompatible ink cartridge issue has been resolved.

Fixing HP Printer Error- Ink Cartridge Not Recognized

  1. Firstly, you need to open the cartridge door on the HP printer.
  2. Secondly, you need to take out the current, unrecognizable ink cartridge. Thereafter, you need to place it somewhere.
  3. Thereafter, place in the previous ink cartridge, which worked fine with the printer at first.
  4. Subsequently, you need to allow the printer to be inactive for a little while
  5. Furthermore, remove the obsolete ink cartridge before you put in the recent one.
  6. You can now restart the HP Printer.
  7. Most likely, the HP Printer’s ink cartridge issue would have been resolved by now.

Resetting the Printer

  • First of all, you must switch the printer ON. From the device’s casing, you need to take out the ink cartridge.
  • Thereafter, you need to remove the ink cartridge for some time.
  • Furthermore, you need to clean the case so as to remove the dust, if any.
  • Next, you should place the ink cartridges in their original location as soon as possible.
  • You then need to close the case of the printer before you switch it off.
  • Thereafter, wait for some time and then turn it back on.
  • Lastly, try printing a piece of paper to check whether the HP incompatible cartridge error is now resolved.

Related Page: HP Printer not Connecting to Computer


We hope that the above-mentioned methods for fixing HP Printer cartridge errors may work great for you. However, if you find yourself in a situation wherein none of the above-mentioned methods work, you might want to get in touch with our proficient team of experts.
This team is adept at solving such printer issues and especially specializes in HP Printer-related issues. They will take note of your query, evaluate it and then find the quickest and the most effective resolution to your problem. You can contact us through mail at [] or can visit our website at getcontacthelp.

Frequently Asked Question

The major cause of the HP Printer cartridge error is the gold contact that is present on the electronic chip of the cartridge’s body which is immersed in ink/dirt or physically damaged.

The process of resetting the printer ink cartridge involves the following steps:

  • Firstly, you need to prepare a paper clip for this purpose
  • Thereafter, you need to remove the printer’s ink cartridge
  • Furthermore, try locating the reset button on the printer in the next step
  • Subsequently, try clicking on the reset button
  • After this, you need to replace the printer cartridge
  • Lastly, you need to check on the ink levels of the cartridge

One solution to this problem is the cleaning of the head of the printer. You can also try to reset the ink cartridge counter. One can also check the printer manual you might have received at the time of purchase. Thereafter, you can also go to the website of the manufacturer for any further help.

If your printer is unable to recognize the ink cartridge, then you should be able to select the option that enables you to replace the ink cartridge. After this, click on the OK button.
If you do not receive the “printer is not able to recognize ink cartridge” message, then you must click on the Home button. If the need is, you can select the Setup and then proceed towards the Maintenance option. Thereafter, you need to choose the Ink Cartridge replacement.

Yes, it is possible to print with one empty cartridge, given that you have a printer model that allows it. However, not advised, you can also print with one empty cartridge. You should make it a point, though, not to print with an empty cartridge over a longer period of time.

Yes, it is very much possible to print through your HP Printer without any ink. You just need to pick the file that you want to print and then click on the “Print” option. Thereafter, you need to select the “Properties” option and then click on the “Color” tab.

Furthermore, select the option that mentions “Print in Grayscale” by checking on its box. After you do this, the printer will be enabled to print in black and white.

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